Call Centers

As forming call headquarters , to form staff that are well not only at technical substructure matters but also data processing matters ,is being needed.Our philosophy of forming call headquarters and structural processing details have been explained at the below.

•  To form call headquarters culture

•  Active communication mechanisms

•  Selection and employment procedures

•  Career planning

•  Performance management

•  Work start training

•  To report and the flow of information

•  To consider customer's requests

•  To reply complaints and requests that are written

•  Conversation techniques

•  To provide current information

•  To reply e-mail

•  Processes

•  Groups that focussed on skill

•  To form motivation and encouragement systems

•  Workload and workforce planning

•  Shift plans

•  Customers groups and their channels

•  Channel management